Frequently Asked Questions
Everything you need to know about your Matilda Jane shopping experience.
How do I determine the right size for my child?
We provide a comprehensive size chart on each product page. Our designs often feature adjustable elements like elastic waistbands and tie-backs to ensure a comfortable fit as your little one grows.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as Final Sale cannot be returned or exchanged.
How long will it take to receive my order?
Standard shipping typically takes 5-8 business days within the continental U.S. Once your order ships, you will receive a confirmation email with a tracking number to monitor its progress.
How should I care for my Matilda Jane garments?
To keep your pieces looking their best, we recommend machine washing on a cold, gentle cycle and hanging to dry. This helps preserve the vibrant colors and delicate fabric details.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. Shipping rates and delivery times for international orders are calculated at checkout.
Can I change or cancel my order after it has been placed?
Because we strive to process orders quickly, we are only able to make changes or cancellations within 30 minutes of order placement. Please contact our customer service team immediately for assistance.